“My Account” is where you manage passwords, personal info, FICA documents, banking, betting limits and notifications. This guide helps South African users configure a secure, responsible setup for smoother betting.
If your account isn’t verified yet, complete FICA steps first: /betxchange-register/.
For faster access on phone, install the app: /betxchange-app-download/.
Pros:
Cons:
| Setting | Why it matters | Tip |
|---|---|---|
| Password & OTP | Prevents unauthorised access | Change every 3–6 months |
| FICA Docs | Enables withdrawals | Keep digital copies ready |
| Limits | Controls spending | Base on monthly budget |
If anything looks off in your account, contact support immediately: /betxchange-contact/.
Q: Can I change my username? A: Usually no; but you can update email and phone.
Q: Why am I asked for documents again? A: Periodic KYC refresh is common under SA regulations.
Q: Can I have multiple accounts? A: Typically one per person/household/device.
Q: How do I download my bet history? A: Use the History/Statements section and export.
Q: Can I pause my account? A: Ask support about time-outs or self-exclusion options.
A well-configured account improves safety and convenience. Verify FICA: /betxchange-register/, set banking: /betxchange-banking-details/, and use the app for quick access: /betxchange-app-download/. For help, visit /betxchange-contact/.